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FAQs

SHOPPING WITH US

 

How long will it take for my order to arrive?

If you complete your order before 2pm, Monday to Saturday, your order will be packed and dispatched the same day.

If your order is completed after 2pm, we will do our best to still dispatch the same day, however it may be included in the following day’s orders.

The Card Shop is not responsible for the delivery times of products via Australia Post. Once the products have been dispatched, it is the Customers responsibility to liaise with the postage provider. 

 

What are the delivery charges?

Delivery fees are automatically calculated at checkout based on the combined weight of your total order. You will be presented with options including normal postage, registered post and express delivery. 

 

Do you deliver internationally?

No, not at the moment. If you would like to purchase products from The Card Shop and you are outside of Australia, please do contact us via our contact form. 

 

I am confused by the pricing:

All prices, charges and transactions are shown in Australian Dollars (AUD) and include 10% GST. 

All cards that have been designed and printed in house at The Card Shop, are included within a multi buy deal: purchase 3 cards for $15.

Cards designed and printed by other companies are included in a second multi buy deal: purchase 3 cards for $18. 

All cards within these price promotions are clearly labelled with a banner on the imagery. 

 

Can I cancel my order?

If you’d like to cancel your order, please email sales@thecardshop.com.au with your order number as soon as possible. If it has not been dispatched, we can of course cancel your order for you. 

 

Can I change my order?

We understand that sometimes you may want to edit your order after it has been confirmed. Please email sales@thecardshop.com.au as soon as possible with any changes that you may wish to make. Providing your order has not already been dispatched, we will do our upmost to cater for your changes. 

 

How can I track my order?

When your order is dispatched, we’ll send you an email to let you know. If you opted for a trackable service, this information will be included within this email. You can track your order on the Australia Post website.


 

STOCK ENQUIRIES

 

Are your products really Australian made?

Our cards are designed and printed locally to our head office on the Northern Beaches of Sydney. The Card Shop is an Australian born company. We do our upmost to source quality products from Australian suppliers, supporting other local businesses wherever possible.

 

What material are your cards printed on?

We use premium, heavy weighted stock across all of our card ranges. These include a smooth Mohawk, a textured Mohawk and a Buffalo board. These are subject to change based on availability and range changes. 

 

An item is out of stock. When will I be able to order it?

Because we print locally, we are able to order regularly based on demand. There may be occasions where products are out of stock, but we do our best to replenish them within a week. Should you require something urgently, please contact us via email at hello@thecardshop.com.au.

 

A product has disappeared. Will it be back?

If a product no longer appears on our online store, then it is likely to have been discontinued. Again, you are more than welcome to contact us at hello@thecardshop.com.au should you urgently require something not visible. 

 

I would like something designed especially for me. Can you help?

We most certainly can! We have a team of designers who love to create for you. Please contact us via the Personalised Stationery enquiry form, telling us a little (or a lot) about what you require. 

We recommend that you allow at least 12 days for design and printing as well as time for delivery.

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