Delivery & Returns
We deliver all of our products Australia wide, Monday-Saturday via Australia Post. Orders completed and received before 2pm will be dispatched the same day.
Shipping fees are automatically calculated at checkout based on the total weight of products ordered. Various delivery options are offered, allowing you to select your preferred service.
Should there be any problems with the order, you will be contacted the same day via email or phone, depending on the personal details given at checkout.
We do not currently deliver outside of Australia. If you live outside of Australia and wish to purchase products from The Card Shop, please contact us.
Click & Collect
Our click & collect service is now available at our Miranda store. Click & Collect allows you to order online and pick up your purchase from our store at no cost. Find out more information about the service here.
Returns and Exchanges
We happily honour our obligations under the Australian Consumer Law for any products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error. You may also shop with peace of mind and simply change your mind.
All of our products are sold with a 21 day, money-back guarantee. Simply return the unused item(s) within 21 days of the receipt of your order and we will exchange or refund it (not including postage fees). Please ensure that items are in their original condition, within their original packaging and that you include your proof of purchase. Should a product not meet these requirements, it is at the management's discretion as to whether to offer an exchange only.
We recommend that you send returns via Registered post as you assume any risk of loss, theft or damage to goods during return transit. The Card Shop will not be responsible for parcels lost or damaged in transit if you opt for standard postage.
Excluded From Returns and Exchanges
- Personalised Stationery : Custom orders cannot be exchanged or returned. This includes all personalisation, not limited to design, colour, size etc.
- Sale Items : Any discounted items are considered non-refundable and all sales of these are final.